Returns / Shipping

CHRISTMAS RETURN POLICY – You will have until January 31, 2021 to exchange or get store credit for Christmas gifts. Sale items will still be a final sale.

Returns are accepted within 14 days of your original purchase date for EXCHANGE OR STORE CREDIT. Sorry, no refunds. All jewelry, nu bras and sale merchandise are FINAL SALE.

Merchandise must not have been worn, washed, altered, or damaged in any way, with all tags still attached. Ellie has the right to refuse the return of any merchandise that Ellie determines does not meet these requirements.

If you receive a damaged or incorrect item, please contact us immediately at [email protected]  |  334-887-4226.  All claims must be made 7 days from purchase date.

To mail a return, please fill out return form that was sent with your package and mail to:

Ellie Corporate Office
Attn: Returns
113 N College Street
Auburn, Alabama 36830

If you have lost your return form, please download form from bottom of page.

We recommend sending your package USPS, UPS or FedEx so you will have a tracking number. We are not responsible for items lost in transit and we are not responsible for return shipping cost.

Once we receive your return, please allow 7 business to process.

Please contact us with any questions about your order.   [email protected]  |  334-887-4226

Download Return Form